Security & data handling
Last updated: July 2026
Your AI voice agent or chat assistant handles real conversations with your customers — names, phone numbers, appointment details, sometimes more. Here's plainly how that data is handled.
What gets recorded
Calls and chats your system handles are logged as transcripts (and, for voice, audio) so you can review what was said and we can improve accuracy over time. Callers hear a clear introduction that they're speaking with an AI assistant — nothing is done to disguise that.
Where it's stored
Data lives in the infrastructure of the platforms your system runs on — your CRM, calendar, and the voice/chat providers we connect it to — plus our own database for reporting back to you. We don't sell or share your customers' data with anyone outside the tools required to run your system.
How long it's kept
Call/chat transcripts are kept for as long as your system is active, so you have a full record and so the system keeps improving. If you cancel, tell us and we'll delete what we hold on your behalf within 30 days, aside from anything we're legally required to keep.
Encryption & access
Data is encrypted in transit (HTTPS/TLS) between every system we build and the tools it connects to. Access to your data is limited to the people actively working on your build — not a wider team, not sold as a data product.
Regulated industries (health, legal)
If your business handles health or legal information subject to rules like HIPAA, tell us before we start — we'll scope the build around what that actually requires for your situation, including a signed agreement where one's needed. We don't claim blanket compliance up front; we confirm it for your specific case.
Opting out of recording
If you'd rather your system not retain full call recordings (transcripts only, or neither), tell us — it's a configuration choice, not a fixed default.
More detail
For how we handle your own contact information as a visitor to this site, see our privacy policy. Questions about how Orlixs would handle your specific data? Email connect@orlixs.com — we'd rather answer this before you sign up than after.