Call recording and consent
Last updated: Not yet published
Draft — awaiting legal review
This notice is not finished and has not been reviewed by an attorney. It is published in draft so you can see what we intend to say. Do not rely on it, and do not treat anything on this page as legal advice. If recording rules matter to your business right now, ask us on the call and check the answer with your own attorney.
Why this page exists
When Orlixs answers calls for a business, those calls may be recorded and written up so the owner can read what was said. Recording a phone call is regulated in the United States, and the rules are not the same everywhere.
Consent
TODO — attorney to complete. This section needs to state, accurately: which consent standard we operate to; whether recording is announced at the start of every call by default; what happens when a caller objects; and how calls between states are handled.
Our intention is to announce recording at the start of every call and to stop recording on request, but that intention has not been reviewed and is not a commitment yet.
Whose obligation this is
TODO — attorney to complete. This section needs to set out clearly where responsibility sits between Orlixs and the business whose calls we answer, and what each side has to do to stay on the right side of the rules in the states they operate in.
What is kept, and for how long
TODO — to confirm. This section needs to state what is stored (audio, a written transcript, or both), for how long, where, and how a caller or a client can ask for a recording to be deleted.
Your rights as a caller
TODO — attorney to complete: how a caller asks whether they were recorded, how they request a copy, and how they request deletion.
Questions
Write to us at connectorlixs@gmail.com. For how we handle personal information generally, see our privacy policy.